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Returns and Refunds

You may return most new, unopened items sold and fulfilled by within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.

Calculating Your Refund

The following conditions and exceptions apply.
Partial refunds:

  • Any book that has obvious signs of use: 30% of item's price.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 30% of item's price.

Receiving a Refund

We'll process a refund request after we receive and process your return.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).
This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.

You can view completed returns and refunds at the bottom of an order's summary page in Your Account. If the return and refund do not appear in Your Account within 4 weeks from the day you sent us your return, please contact us for help.

How Refunds are Issued

If you paid by ...

Your refund will go to ...

... after your return is processed

Credit card

PayPal account

3-5 business days

Bank account

PayPal account

3-5 business days


Account balance

1-2 business days gift card*

Account balance

1-2 business days store card

Store card balance

1-2 business days

Promotional certificate

No refund issued


* If you used gift card or check to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.

Non-Returnable Items does not accept returns for the Gift Card order.

Canceling Magazine Subscriptions

It's very important to us that you're happy with your magazine subscription purchase. If for any reason you are not satisfied, please contact us to unsubscribe and we will refund for any remaining issues.

Gift Returns & Refunds

A recipient can return an item he/she received as a gift even if the order was not marked as a gift at the time of purchase. Please note that not all items are returnable.

Once the return is processed, we'll send you gift card for the amount of the returned item(s) to the e-mail address you enter when you contact us. You'll need the order number to complete the returns process; this can be found on the packing slip.

For orders that are returned to us without contacting customer service, you'll have to pre-pay the return shipping costs, and the refund will be issued to the purchaser.

The purchaser is refunded in cases when a package is returned to as undeliverable, whether the order was marked as a gift or not.


If you received a faulty item and need to exchange it for the same item, send a replacement e-mail. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.

Return Mailing Address

Use the following mailing address to return ordered item to

Mereb Return Center
P.O. Box 4593
Addis Ababa

If the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

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